Home   > Citizen Services>>Jago Grahak Jago
NO LAWYER REQUIRED FOR FILING THE COMPLAINT
A complaint can be filed on a plain paper. It should contain:
The name, description and address of the complainants and the opposite party
The facts relating to complaint and when and where it arose
Documents in support of allegations in the complaint
The relief which the complainant is seeking
The complaint should be signed by the complainant or his authorized agent
Nominal court fee

WHO CAN FILE A COMPLAINT?
The following can file a complaint under the Act:-
- A consumer
- Any voluntary consumer organization registered under the Registration of Societies Act,1860 or under the Companies Act,1956 or under any other law for the time being in force.
- The Central Government
- The State Government or Union Territory Administrations.
- One or more consumers on behalf of numerous consumers who are having the same interest
  (Class action complaints)

WHAT CONSTITUTE A COMPLAINT?
Under the Consumer Protection Act 1986, a complaint means any allegation in writing made by a complainant in regard to one or more of the following:-
- Any unfair trade practice as defined in the Act or restrictive trade practices like tie-up sales adopted by any trader.
- One or more defects in goods. The goods hazardous to life and safety, when used, are being offered for sale to public in contravention of provisions of any law for the time being in force.
- Deficiencies in services.
- A trader charging excess of price.
  (i) Fixed by or under any law for the time being in force  or
  (ii) Displayed on goods  or
 (iii) Displayed on any packet containing such good.
 (iv) The goods brought by him suffer one or more defects.
WHERE TO FILE A COMPLAINT?
- If the cost of goods or services and compensation asked for is up to rupees 20 lakh ,then the complaint can be filed in the District Forum which has been notified by the State Government for the district where the cause of action has arisen or where the opposite party resides. A complaint can also be filed at a place where the branch office of the opposite party is located.
- If the cost of goods or services and compensation asked for is more than rupees 20 lakh , but less than rupees One Crore then the complaint can be filed before the State Commission notified by the State Government or Union Territory Concerned.
- If the cost of goods or services and compensation asked for exceed rupees One Crore then
the complaint can be filed before the National Commission at New Delhi.
HOW TO FILE A COMPLAINT?

Procedures for filing complaints and seeking redressal are simple.
Fee for making complaints before Distt. Forum.

Sr. No.  Value of Goods or service and compensation desired Amount of fee payable
1.  upto Rs. 1 lakh Rs. 100
2.  Above Rs. 1 lakh but less than 5 lakh Rs. 200
3.  Above Rs. 5 lakh but less than 10lakh Rs. 400
4.  Above Rs. 10 lakh but less than 20 lakh Rs. 500

- The complainant or his authorized agent can present the complaint in person.
- The complaint can be sent by post to the appropriate Forum / Commission.
- A complaint should contain the following information:-
  (a) The name, description and the address of the complainant.
  (b) The name , description and address of the opposite party or parties, as the case may be, as far as they  can be ascertained.
 (c) The facts relating to complaint and when and where it arose.
 (d) Documents, if any, in support of the allegations contained in the complaint.
 (e) The relief which the complainant is seeking.

- The complaint should be signed by the complainant or his authorized agent.
- The complaint is to be filed within two years from the date on which cause of action has arisen.

 
 
PLEASE NOTE : For all your consumer problems call : Toll Free National Consumer Help Line Number 1600-11-4000 (From BSNL/MTNL lines)